Terms and Conditions

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Privacy Policy
Effective Date: January 31, 2026

At Lakeside Online, located at Marmion Street, Mannering Park, NSW 2259 ("we", "us", or "our"), we operate the website lakesideonline.com.au (the "Site") as an online store. We are committed to protecting your privacy and handling your personal information responsibly in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our Site, making a purchase, or subscribing to our services, you consent to this Privacy Policy. If you do not agree, please do not use our Site.

We collect the following types of information:

• Personal Information: Name, email address, phone number, billing/shipping address, payment details (e.g., credit card info, processed securely via third-party gateways like Stripe or PayPal).
• Sensitive Information: Product preferences, browsing history on our Site, and order details (treated as sensitive under APP 3 where applicable).
• Automatically Collected Data: IP address, device type, browser info, cookies, Site usage data (e.g., pages viewed, time spent), and location data (approximate, for shipping/delivery).
• Other: Communications with us (e.g., support tickets, reviews), marketing opt-ins, and third-party account data (e.g., Google or Facebook login).

We do not collect government identifiers (e.g., TFN) unless required by law.

• Directly from you: During registration, checkout, subscriptions, or contact forms.
• Automatically: Via cookies, pixels, and analytics tools (e.g., Google Analytics).
• From third parties: Shipping providers (e.g., Australia Post), payment processors, or marketing partners (with your consent).

We use your information to:

• Process orders, payments, and deliveries.
• Provide customer support and send order updates.
• Personalize your experience (e.g., product recommendations based on past purchases).
• Send marketing emails/SMS (only with consent; you can unsubscribe anytime).
• Improve our Site, analyze trends, and prevent fraud.
• Comply with legal obligations (e.g., tax records, anti-money laundering).

We will not use sensitive information (e.g., purchase history) for marketing without explicit consent.

We share information only as needed:

• Service Providers: Shipping (e.g., Australia Post), payments (e.g., Stripe), email (e.g., Klaviyo), and hosting (e.g., Shopify).
• Legal Requirements: To authorities if required by law (e.g., court orders).
• Business Transfers: In case of merger/sale (we'll notify you).
• With Consent: For promotions or affiliates.

We do not sell your data to third parties. All sharing is under strict contracts ensuring APP compliance.

Australian data stays in Australia or secure overseas providers (e.g., USA via Privacy Shield equivalents; see APP 8).

Our Site uses cookies for functionality, analytics, and ads. You can manage preferences via browser settings or our cookie banner. Essential cookies cannot be disabled.

• Third-party cookies: From Google Analytics, Facebook Pixel (for retargeting).

Opt out via yourprivacycentre.com.au or browser tools.

We use SSL encryption, secure servers, firewalls, and regular audits. Payment data is not stored by us. While no system is 100% secure, we take reasonable steps to protect your data (APP 11).

Under the Privacy Act, you can:

• Access, correct, or delete your information (email sales@lakesideonline.com.au).
• Opt out of marketing (unsubscribe links or contact us).
• Complain about a breach (we'll respond within 30 days; escalate to OAIC at oaic.gov.au).

We retain data as needed for business/legal purposes (e.g., 7 years for tax), then securely delete it.

If data goes overseas (e.g., to USA providers), we ensure equivalent protections (APP 8). Locations: USA, EU.

We may update this policy. Changes will be posted here with the new effective date. Continued use constitutes acceptance.

Questions? Email sales@lakesideonline.com.au or write to:
Lakeside Online
Marmion Street, Mannering Park, NSW 2259, Australia.